Business · ERP Module
Orbitra
Service Desk, SLA Incident Management & Knowledge Base
The support and service desk module of UNIFY: coordinating customer request intake, ticket routing, SLA resolution tracking, internal escalation paths, and self-service knowledge base articles.
Production ReadyPrivate cloudWeb
Production ReadyOrbitra at a glance
Self-hosted on your own hardware.
Best forBusiness teams
DeploymentPrivate cloud
PlatformsWeb
TypeERP Module
The problem
Customer and internal support requests get lost in email chains, causing missed resolution SLAs, duplicated troubleshooting, and customer dissatisfaction.
What it does for you
Resolving service requests: ticket intake → SLA routing → diagnostic resolution → knowledge capture
Capabilities
What Orbitra does
Multi-Channel Ticket Intake
SLA Priority & Routing Rules
Incident Resolution Workflow
Knowledge Base Repository
Customer Self-Service Portal
Support Team Performance KPIs
Use the tabs above for what makes it different, and for pricing.
FAQ
Questions about Orbitra
What is Orbitra?
Orbitra: Service Desk, SLA Incident Management & Knowledge Base. The support and service desk module of UNIFY: coordinating customer request intake, ticket routing, SLA resolution tracking, internal escalation paths, and self-service knowledge base articles.
Who is Orbitra built for?
It is built for Business teams as a module product, with role-based permissions and data isolation for Web deployments.
How is Orbitra deployed?
Orbitra is Self-hosted on your own hardware. It keeps working through an outage, because your records live on your own machine first.
What is the current status of Orbitra?
Current status is “Production Ready”. Contact the studio for a walkthrough and deployment options.
Deploy Orbitra in your organization
See the live demo on your own workflow, then get one written quote with setup help.
✓ Live demos where published✓ Offline-first architecture✓ Full data ownership✓ Replies within one to two working days